Shipping & Returns

• Delivery Times. We aim to deliver orders within 5-7 business days, excluding public holidays. Delivery times may vary based on location, product availability, and other factors.
• Shipping Costs. Shipping costs are calculated based on the weight of the package, destination, and selected shipping method. Customers can view shipping costs prior to finalizing their order during the checkout process.
• Tracking Information. Once your order has been dispatched, we will provide tracking information via email or through your account on our website. Customers can track the status of their shipment and estimated delivery date using the provided tracking number.
• Delivery Address. Please ensure that the delivery address provided is accurate and complete to prevent any delays or issues with delivery. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
• International Shipping. We presently do not offer international shipping.
• Domestic Returns. We currently accept domestic returns for any products that are unopened (with original seal) and undamaged within 10 business days after the date of purchase. In order to obtain the refund, we require you to ship the unwanted, unopened products back to our facility within 10 business days. Once we receive and inspect the products and confirm the product condition, the products, we will process your refund for the cost of the returned goods, minus any shipping charges. We may, in our sole discretion, deduct a restocking fee from your refund.
• If for any reason you receive: the wrong order; a broken bottle or jar; or a contaminated product, we will gladly refund the order or replace the product without needing a returned shipment.
• If any shipment is refused upon delivery, we will process your refund you as soon as the unopened package is received at our facility and inspected. The refund amount will be the total cost, minus the shipping charges and a handling fee of INR 75.
• Taxes. All prices are inclusive of Goods and Services Tax (“GST”), duties and cesses as applicable in India- unless stated otherwise. You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT, service tax, GST, duties and cesses etc.
• Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Sale, for any failure or delay in our performance under these Terms of Sale when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
• Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are exclusively governed by and construed in accordance with the laws of the India without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than those of India. You expressly consent to the jurisdiction and venue of the Courts sitting in Mumbai, Maharashtra, India for the resolution of disputes related to our sales and your purchase of our products and these terms.
• Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation without our consent is null and void. No assignment or delegation relieves you of any of your obligations under these Terms of Sale.
• No Waivers. The failure by us to enforce any right or provision of these Terms of Sale will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of SPVL.
• Notices.
  1. To You. We may provide any notice to you under these Terms of Sale by sending a message to the email address, which notice will be effective when we send the email. It is your responsibility to keep your email address current.
  2. To Us. To give us notice under these Terms of Sale, you must contact us as follows: (i) by e-mail to orders@swastiveda.com; or (ii) by personal delivery, overnight courier or registered or certified mail to:
  Attn: Swasti Veda Private Limited
  Address: 4A Trust House, 35 Hospital Avenue, Dr. E. Borges Road, Parel, Mumbai 400012
  Email: orders@swastiveda.com
• Severability. If any provision of these Terms of Sale is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms of Sale and will not affect the validity or enforceability of the remaining provisions of these Terms of Sale.
• Privacy. Our Privacy Policy, governs the processing of all personal data collected from you in connection with your purchase of products through the Website.
• Content, Copyrights & Intellectual Properties Policies. All material on this Website, whether in the Website itself or any product mentioned whether sold or not via the Website, is subject to copyright and may not be reproduced in whole or in part without the Website owner’s express permission. You may not modify, copy, or in any way reproduce, publish, distribute, sell, lease, license, create derivative works from, transfer, or sell any information or products obtained from this Website. Failure to obtain permission before reproducing such material may result in prosecution.
• We make every endeavour to ensure the information on our Website is correct, but it is not always possible to keep everything up to date. The information is therefore provided without warranty or guarantee of any description, and the Website’s owners cannot be held responsible for the use made of such information as may appear within the pages of the Website. It is the responsibility of the User to check current legislation and practices pertaining to their area of interest before acting upon information received via the Website. If you believe any of the information on this Website is inaccurate or incorrect, please contact us by email.
• In order to improve our site and our service to you, we may occasionally use cookies. The purpose of such cookies is purely to help us personalize the information we deliver to you and does not imply storage of personal data, nor the tracking of your activity on the site. If you wish to delete such cookies after visiting the site, go to your browser’s tools menu and select the ‘clear cookies’ option.
• For some of the functionalities of the Website, it may occasionally be necessary to use cookies. If your privacy settings are set too high, it may not be possible for you to view parts of our website or complete certain processes on occasion. If this is the case, and you wish to proceed, you must adjust your browser’s security settings to accept cookies. We accept no responsibility for Users being unable to see the site if they are unwilling to alter their security settings.
• We may occasionally change the contents of these Terms. In the event that you purchased a product or service through us, it is the Terms that were in place at the time of that purchase that will be valid.